Privacy policy for Loga Agency LLP

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Last updated: September 4, 2025

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This privacy policy describes how Loga Agency LLP (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and handling your data in a transparent manner that complies with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Australian Privacy Principles.

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1. Information we collect

We may collect and process various types of personal data depending on your interactions with us.

Personal data you provide directly to us

• Contact information: Name, email address, telephone number, and physical address.
• Company information: Your company name, job title, and other details related to your business.
• Billing information: Payment details, billing address, and transaction history.
• Communication data: Information you provide when you communicate with us, such as through email, support tickets, or contact forms.
• Account data: Information you provide when creating an account, including username and password.

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Information we collect automatically

• Usage data: Details of your visits to our website, including traffic data, location data, browser type, operating system, and the resources that you access.
• Technical data: Internet Protocol (IP) address, device type, unique device identifiers, and other technical information.
• Cookies and tracking data: We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can read more about this in our cookies and tracking section.

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2. How we use your information

We use the information we collect for the following purposes:

• To provide and maintain our services: To deliver the services you have subscribed to and to manage your account.
• To process payments: To handle transactions and billing for our services.
• To communicate with you: To send you service-related notifications, updates, and to respond to your inquiries and support requests.
• To improve and personalize our services: To analyze how our services are used and to make them more relevant to your needs.
• For marketing and advertising: To send you promotional materials about our services, which you can opt out of at any time.
• For legal compliance and security: To protect against fraud, comply with legal obligations, and enforce our terms of service.

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3. Legal basis for processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the context in which we collect it. We will process your personal data where:

• We have your consent to do so.
• The processing is necessary to perform a contract with you.
• The processing is necessary for our legitimate interests, and these are not overridden by your data protection rights.
• We have a legal obligation to collect and process your data.

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4. Disclosure and sharing of information

We will not sell, rent, or trade your personal data. We may share your information in the following circumstances:

• Service providers: We may share your data with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analytics, and marketing. These parties are contractually obligated to protect your data and use it only for the purposes for which it was provided.
• Business transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity.
• Legal requirements: We may disclose your information if required to do so by law, court order, or in response to a government request.
• Protection of rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of our users or the public.

Note for CCPA users: Loga Agency LLP does not sell your personal information.

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5. International data transfers

Your personal data may be stored and processed in any country where we have facilities or where we engage service providers. By using our services, you consent to the transfer of your data to countries outside of your country of residence, which may have different data protection laws than those in your jurisdiction.

For data transfers from the EEA, we implement appropriate safeguards, such as the use of Standard Contractual Clauses (SCCs), to ensure your data is treated securely and in accordance with this privacy policy.

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6. Your data rights

You have specific rights regarding your personal data, which we are committed to upholding.

Your rights under GDPR (for EEA residents)

• Right to access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to erasure (“right to be forgotten”): You have the right to request the deletion of your personal data under certain circumstances.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to our processing of your personal data, especially for direct marketing purposes.

Your rights under CCPA (for California residents)

• Right to know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to opt-out of sale: You have the right to opt out of the "sale" of your personal information. As noted above, we do not sell your personal information.

Your rights under Australian privacy principles

• Right to access: You have the right to request access to the personal information we hold about you.
• Right to correction: You have the right to request that we correct any inaccurate or outdated personal information.

How to exercise your rights

To exercise any of these rights, please contact us using the contact information provided in section 9. We may need to verify your identity before fulfilling your request.

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7. Data security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

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8. Data retention

We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will also retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

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9. Contact us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Loga Agency LLP

Email: hello@logaagency.com

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